During my last eight years working in DC, I commuted to and from work as a power chair user. I rode commuter buses, the DC Metro, and trains. And over time, I experienced every problem imaginable from lift failures on buses to getting my chair stuck in Metro car doors. I also had a number of unfortunate experiences with bus drivers pretending not to see me at my bus stop, so they could avoid picking me up.
Now living in Florida, I am experiencing problems yet again as I ride the local buses. These problems have prompted me to write this post, in order to share how I handle public transportation as a power chair user.
Any time I take public transportation, I triple-check the schedules and timetables. I make sure my fare cards and bus passes are ready and that my smartphone and power chair are fully charged and functional. I always get to my stop early, even though buses are notoriously late.
No matter what form of public transportation I am taking, I am always at the front of the line. I’m there so the bus drivers and train conductors see me. They usually have to move aside or fold up seats to accommodate my power chair and either get a lift out or extend a ramp for me. Being at the front of the line and clearly visible, helps give them a heads up when they arrive.
The Google Map app has been very helpful during my recent bus rides because it shows me in real-time where exactly I am on the map. I no longer worry about missing my destination during any first time trips.
And just in case I get delayed during my trip, I make sure to carry water and a snack with me.
Now, if there is an incident with a bus driver, whether it’s failing to safely tie down my power chair or not stopping to pick me up, I will make a formal complaint. At the time of said incident, I try to document it the best I can. I record the time and date when the incident happened and the driver’s name. If I can’t get the driver’s name, then I’ll jot down a physical description of the driver and the bus number. When I make a formal complaint, I need those details.
I hate conflict, but when I have a serious problem with a bus driver, I have to make a formal complaint. It’s the only way to make change happen. And I don’t let up until the situation is fixed. I do this for myself and others with disabilities. I don’t back down.
I hope the information I’ve shared here is helpful.
-Jen, aka. “Power Chair Dorothy”
“Not in Kansas Anymore” (www.notinksanymore.com) is a site/blog authored and managed by Jen, aka. “Power Chair Dorothy” (pwrchrdorothy). This site/blog is intended to provide educational and research information, and to share the author’s journey.
