Stellar Transport is a non-emergency medical transportation service based in Melbourne, Florida. I had the opportunity to use Stellar Transport on November 19, 2025, and the experience prompted me to write this review. A paraplegic and power chair user since 2011, I am a seasoned passenger when it comes to wheelchair-accessible transportation (ie. vans, buses, subways, and trains). This was not my first rodeo.
The trip was from home to a doctor’s appointment.
- Mileage (Roundtrip): 13.06 miles
- Cost: $127.44
The driver arrived on time in a wheelchair-accessible van, equipped with a ramp at the rear. The driver was courteous and professional, though he did not offer his name. I had to ask him for it. The inside of the van was cluttered with gear and equipment, including a loose oxygen tank lying on the floor. The driver had to remove a transport chair to create room for me and after I rolled into the van, he crammed the transport chair behind me. I was so distracted by the clutter wedged around me, and thoughts of my pending appointment, that I failed to notice that the driver had not properly anchored my power chair.
He asked if i was seat belted into my chair. I said I was. He then closed the back door and got into the driver’s seat. After pulling up the address of my appointment on this tablet, the driver headed out. Halfway to our destination, the driver suddenly slammed on the gas and made a hard right. The force was great enough to actually tip my 350 lb. power chair to the left and I was slammed hard into it’s armrest. I cried out as pain enveloped my left knee and hip. The driver quicky pulled to a stop by the side of the road and looked back at me. The chair had already tilted back, righting itself, and I was gasping in pain.
I cried out that I was stuck. I had been thrown over the armrest, unable to right myself. The driver got out and opened the left side door to help me straighten up. Once sitting properly in my chair again, the pain in my hip and knee started to subside. The loose oxygen tank on the floor, however, was now wedged under my chair’s right foot plate. The driver kept asking what happened and I told him that my chair had tilted over. He looked at me like he didn’t believe me. Never once did he apologize. The driver then directed me out of the van, so he could properly anchor the chair. We then continued on to my appointment.
Our arrival at the office plaza was uneventful and after escorting me to the doctor’s office, the driver left. As I sat in the waiting room, I checked myself for injuries. I couldn’t find any. After my appointment, I called Stellar to tell them I was ready for my return trip. Another driver arrived promptly with a much larger van. He was also courteous and professional, and also didn’t offer his name. I still asked for it. The vehicle had a lift. The driver had no problem operating the lift and getting me in the vehicle. Unfortunately, this vehicle too was cluttered with random equipment. Stuff was everywhere. I barely had room to turn.
At least three loose oxygen tanks were lying on the floor. Any one of the loose pieces of equipment in that van could become a deadly projectile in an accident. This type of clutter is not safe. The driver properly anchored my chair, put a shoulder strap seat belt on me, and then we headed out. The drive home was uneventful and so was disembarking, as it should be. After returning home, I called Stellar to lodge a complaint. I received an apology, a full refund, and was assured their drivers would undergo additional safety training. I may be a rough-and-tumble Jersey Girl, but this accident really shook me. I was not happy.
-Jen, aka. Power Chair Dorothy
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Not in Kansas Anymore (www.notinksanymore.com) is a site/blog authored and managed by Jen, aka. Power Chair Dorothy (pwrchr-dorothy). This site/blog is intended to provide educational and research information, and to share the author’s journey.
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